Frequently asked questions

When are you open?

Every day is Poké Day! Surfside Poké is open every day from 11:00 AM to 10:00 PM. Perfect for lunch, dinner, or a late snack.

Where can you find us?

Looking for the nearest Surfside Poké Bowl? We have locations in Bergen, Brussels, Liège, and Maastricht. Whether you choose to eat in, pick up, or have it delivered, your favorite poké bowls are always within reach.

Are there vegetarian options available?

Absolutely! At Surfside Poké Bowl, we offer delicious vegan and vegetarian bowls, including the ‘Classy Vegan Chicken’ and ‘Tasty Tofu Veggie’. You can also build your own bowl and choose tofu or vegan chicken as a protein source. Enjoy flavorful, plant-based options with us!

How can I order and do you deliver?

Ordering your favorite bowls is super simple! Select your location here, order your bowl online, and pick it up at the Surfside Poké restaurant. Prefer to stay at home? Uber Eats or Thuisbezorgd in Maastricht will be happy to deliver it to your door.

Do you use fresh ingredients?

Absolutely! At Surfside, freshness is at the core of everything we do. Our poké bowls are made with the freshest ingredients, and you can taste it in every bite. Every day, our Surfside Crew carefully cuts all our vegetables, fruits, fish, and meats.

How do you contribute to the environment?

We don’t just serve delicious poké bowls; we do it with care for our planet. Our packaging and materials are plastic-free, meaning you can enjoy your meal without harming the environment. We believe that even small steps can make a big difference. So, when you order from Surfside Poké, you’re also contributing to a greener future.

Enjoy deliciously and sustainably because every bite counts, for you, for our planet, and, of course, for the adorable turtles.

I have a food allergy, can I eat a poké bowl?

Certainly! At Surfside Poké Bowl, we take allergens seriously and want to make sure everyone can enjoy our bowls. Our allergen chart contains information on allergens such as eggs, shellfish, soy, peanuts, milk, mollusks, mustard, nuts, gluten, sesame, fish, celery, sulfites, and lupine.

If you have questions or doubts, don’t hesitate to ask our Surfside Crew; they will be happy to assist you!

What are the most popular bowls?

Curious about the top favorites? Our Signature Bowls are always a real hit. The ‘Classy Chicken’ and ‘Sunny Salmon’ are particularly popular.

Would you rather add a personal touch to your meal? Many people also like to build their own bowl, allowing you to combine your favorite ingredients. Whether you opt for one of our popular Signature Bowls or let your creativity shine, the choice is yours at Surfside Poké!

How do I build my own poké bowl?

Building your own poké bowl is simple and fun! Here’s how you do it:

  • Choose the size of your bowl: Medium (€10.95) or Large (€13.95)
  • Choose your base (Base-it): White rice, Brown rice, Salad, Nachos
  • Mix it: Choose 5 ingredients (extra Mix-it for €1.90): Spinach, Edamame, Cauliflower, Mango, Avocado, Red Onion, Carrot, Wakame, Radish, Bell Pepper, Red Cabbage, Tomato, Guacamole, Corn, Cucumber
  • Choose your protein (Protein-it): Shrimp, Tofu, Vegan Chicken, Tuna, Salmon, Chicken
  • Choose your sauce (Sauce-it): Teriyaki, Shoyu Soy, Sesame Sauce, Ponzu Fresh, Creamy Togarashi, Spicy Mayo, Wasabi Aioli
  • Choose your toppings (Top-it): Choose 3 (extra Top-it for €0.70): Sunflower Seeds, Cashews, Feta, Chia Seeds, Pink Ginger, Green Onions, Fried Onions, Raisins, Jalapenos, Masago, Chili Flakes, Sesame Mix

 

Mix and match to your heart’s content to create your perfect poké bowl. Enjoy your personalized flavor explosion at Surfside Poké Bowl!

Are your products halal?

Yes, all our products are halal. We ensure that all our ingredients and preparation methods comply with halal regulations, so everyone can enjoy our delicious poké bowls.

I received the wrong order, something is missing, or I am not satisfied. What should I do?

Is there a mistake with your order? That’s unfortunate, and we apologize for the inconvenience! Follow the instructions below to request a refund:

Thuisbezorgd:

  1. Send an email to info@thuisbezorgd.nl
  2. Mention your complaint in the email
  3. Provide the order number that needs to be refunded

 

Uber Eats:

  1. Open the Uber Eats app
  2. Go to the Help page
  3. Select ‘Past orders’
  4. Choose your problem (e.g., too late, something is missing, quality issue)
  5. Follow the instructions from Uber Eats

 

Pick Up Surfside website

  1. Send an email to info@surfsidepoke.nl
  2. Mention your complaint and order number in the email
  3. We will resolve it as soon as possible